In getting back in to the swing of things this Monday morning after Thanksgiving, I was listening to an interview hosted by the Metro Atlanta Chamber of Commerce with First Data CEO Frank Bisignano. The title of the session was ‘Insights on Leadership’.
What captured my attention most from the interview was the emphasis on the need to be client-centric.
“…it is always about the client … if you keep talking with the client, you will come back with ideas … obviously we have our own ideas, its good to have idea people, but idea people not focused on the client will get you to spend a lot of money, burn a lot of resources, and not get the job done.”