Twice over the past week and a half I have had situations occur where something related to technology has not gone to plan. Shocking, I know, because that never happens! But what do you do when it does?
For example, most of us have had a hard drive crash on us. You only have to learn that lesson once before you back up regularly. Or perhaps you’ve had a car break down. Sometimes it just can’t be prevented, but we all know regular maintenance is key.
But what do you do when the technology that fails is related to a service, and more importantly, a service where customer experience factors into the equation?